Mariam Tajudeen Sulaiman

Executed comprehensive UI/UX design processes for Flexisaf EduSoft, translating user research into actionable design strategies for product enhancement.

• Conducted a comprehensive usability study using Figma, identifying key user pain points and informing design improvements for digital products.
• Developed detailed user research artifacts, including personas, journey maps, and user flows, to guide product development and ensure user-centered design solutions.
• Collaborated with cross-functional teams to integrate user feedback into design iterations, contributing to a more intuitive and effective product experience.

Managed IT infrastructure and provided essential technical support at Nigeria Export Import Bank, ensuring seamless system operations and user productivity.

• Monitored and maintained critical computer systems and network infrastructure, ensuring optimal performance and minimizing downtime for over 100 users.
• Provided comprehensive technical support, including account setup and login assistance for new and existing staff, significantly improving user onboarding efficiency.
• Installed and configured diverse IT hardware, software, systems, networks, printers, and scanners, ensuring seamless integration and functionality across departments.
• Resolved a wide range of technical issues for employees and customers, enhancing system usability and user productivity by an estimated 15%.

Spearheaded the interaction design for a fintech savings application at Tella Technologies, delivering a cohesive user experience across multiple platforms.

• Led the end-to-end design of a comprehensive fintech application for savings, encompassing the mobile app, administrative portal, and landing page interfaces.
• Applied user-centered design principles to create an intuitive and engaging experience, enhancing accessibility and usability for financial management.
• Collaborated closely with development teams to ensure seamless implementation of design specifications across all platform components, maintaining design integrity.

Provided comprehensive administrative and data management support at Tella Technologies, enhancing operational efficiency and client communication.

• Managed data migration projects for over 500 records with 100% accuracy, ensuring data integrity and contributing to streamlined operations.
• Streamlined client communication by implementing email automation tools (e.g., Zapier), significantly improving response times and client engagement.
• Provided comprehensive administrative support, including email management, calendar scheduling, and document preparation, to optimize team productivity.
• Delivered responsive customer support via live chat and phone calls, resolving inquiries and enhancing client satisfaction.

Contributed to UI/UX design at ICE care nig, focusing on web administration interfaces and user testing.

• Conducted comprehensive research and design for a web administrator interface, optimizing workflows and enhancing usability for internal operations.
• Executed usability testing on the admin interface with target users, gathering critical feedback to inform iterative design improvements and validate user-centered solutions.
• Presented design concepts and usability test findings to stakeholders, ensuring alignment with project goals and fostering a collaborative design process.

Managed and optimized the overall user experience for TEKx, delivering user-centered designs across various digital products.

• Managed the overall user experience strategy for TEKx, driving design initiatives that enhanced user satisfaction and product engagement.
• Crafted and iterated on user-centered designs for various digital products, ensuring intuitive interfaces and seamless user journeys.
• Collaborated with cross-functional teams to integrate UX best practices throughout the product development lifecycle, ensuring cohesive product delivery.