Mariam Tajudeen Sulaiman

Versatile IT Professional | UI/UX Designer | IT Support Specialist

LinkedIn

About

Highly versatile IT Professional and UI/UX Designer with 3 years of experience in IT support, user-centered design, and data management. Proven ability to streamline operations, resolve technical issues, and craft intuitive digital experiences that deliver tangible results. Adept at leveraging a proactive mindset and strong analytical skills to drive efficiency and enhance user satisfaction across diverse projects.

Work Experience

UI/UX Designer (Internship)

Flexisaf EduSoft

Jan 2025 - May 2025

Lagos, Lagos State, NG

Executed comprehensive UI/UX design processes for Flexisaf EduSoft, translating user research into actionable design strategies for product enhancement.

  • Conducted a comprehensive usability study using Figma, identifying key user pain points and informing design improvements for digital products.
  • Developed detailed user research artifacts, including personas, journey maps, and user flows, to guide product development and ensure user-centered design solutions.
  • Collaborated with cross-functional teams to integrate user feedback into design iterations, contributing to a more intuitive and effective product experience.

IT Support Specialist (NYSC Place of Primary Assignment)

Nigeria Export Import Bank

Jan 2024 - Jan 2025

Lagos, Lagos State, NG

Managed IT infrastructure and provided essential technical support at Nigeria Export Import Bank, ensuring seamless system operations and user productivity.

  • Monitored and maintained critical computer systems and network infrastructure, ensuring optimal performance and minimizing downtime for over 100 users.
  • Provided comprehensive technical support, including account setup and login assistance for new and existing staff, significantly improving user onboarding efficiency.
  • Installed and configured diverse IT hardware, software, systems, networks, printers, and scanners, ensuring seamless integration and functionality across departments.
  • Resolved a wide range of technical issues for employees and customers, enhancing system usability and user productivity by an estimated 15%.

Interaction Designer

Tella Technologies

Jan 2024 - May 2024

Lagos, Lagos State, NG

Spearheaded the interaction design for a fintech savings application at Tella Technologies, delivering a cohesive user experience across multiple platforms.

  • Led the end-to-end design of a comprehensive fintech application for savings, encompassing the mobile app, administrative portal, and landing page interfaces.
  • Applied user-centered design principles to create an intuitive and engaging experience, enhancing accessibility and usability for financial management.
  • Collaborated closely with development teams to ensure seamless implementation of design specifications across all platform components, maintaining design integrity.

Administrative Virtual Assistant & Data Entry Specialist

Tella Technologies

Jan 2024 - May 2024

Lagos, Lagos State, NG

Provided comprehensive administrative and data management support at Tella Technologies, enhancing operational efficiency and client communication.

  • Managed data migration projects for over 500 records with 100% accuracy, ensuring data integrity and contributing to streamlined operations.
  • Streamlined client communication by implementing email automation tools (e.g., Zapier), significantly improving response times and client engagement.
  • Provided comprehensive administrative support, including email management, calendar scheduling, and document preparation, to optimize team productivity.
  • Delivered responsive customer support via live chat and phone calls, resolving inquiries and enhancing client satisfaction.

UI/UX Designer

ICE care nig

Jan 2024 - Feb 2024

Lagos, Lagos State, NG

Contributed to UI/UX design at ICE care nig, focusing on web administration interfaces and user testing.

  • Conducted comprehensive research and design for a web administrator interface, optimizing workflows and enhancing usability for internal operations.
  • Executed usability testing on the admin interface with target users, gathering critical feedback to inform iterative design improvements and validate user-centered solutions.
  • Presented design concepts and usability test findings to stakeholders, ensuring alignment with project goals and fostering a collaborative design process.

UI/UX Designer

TEKx, Katsina

Jan 2023 - Jan 2024

Katsina, Katsina State, NG

Managed and optimized the overall user experience for TEKx, delivering user-centered designs across various digital products.

  • Managed the overall user experience strategy for TEKx, driving design initiatives that enhanced user satisfaction and product engagement.
  • Crafted and iterated on user-centered designs for various digital products, ensuring intuitive interfaces and seamless user journeys.
  • Collaborated with cross-functional teams to integrate UX best practices throughout the product development lifecycle, ensuring cohesive product delivery.

Education

Computer Science

BSc in Computer Science

Jan 2018 - Dec 2023

Lagos, Lagos State, NG

Courses

  • Human-Computer Interaction
  • Database Systems

Certificates

Google UX Design Professional Certificate

Google

Jan 2023

UI/UX Design Internship Certificate

N/A

Jan 2023

Certificate of National Service

N/A

Jan 2023

Languages

English , Yoruba , Hausa

Skills

UI/UX Design

  • User Interface (UI) Design
  • User Experience (UX) Design
  • Wireframing
  • Prototyping
  • Figma
  • Adobe XD
  • Usability Study
  • User Research
  • Personas
  • Journey Mapping
  • User Flows
  • User-Centered Design

IT Support & Troubleshooting

  • Hardware Troubleshooting
  • Software Troubleshooting
  • Technical Helpdesk Support
  • System Maintenance
  • Security Basics
  • Network Monitoring

Data & Office Tools

  • Microsoft Excel
  • Data Entry
  • Virtual Assistance
  • Email Management
  • Calendar Scheduling
  • Document Preparation
  • Customer Support
  • Microsoft Office

Web Development (Basic)

  • HTML
  • CSS
  • VS Code

Project Management & Collaboration Tools

  • Trello
  • Github
  • Zapier
  • Multitasking
  • Remote Collaboration

Creative Tools

  • Adobe Photoshop
  • Canva

Other Skills

  • Podcast Production (Editing, Hosting)
  • Organizational Skills
  • Time Management
  • Communication
  • Interpersonal Skills
  • Teamwork
  • Independent Work
  • Detail-Oriented

References

Muhammad Khalilullah

CTIO LUMILAB, [email protected]

Radiya Nasir

NITDA Abuja, Nigeria, [email protected]